IMPORTANT NOTICE: All home and community-based providers participating in a long-term care (LTC) waiver program must be enrolled with Wisconsin Medicaid by December 31, 2025. Get the enrollment process started today! More details here.
ALERT: In 2025, the Molina and My Choice Wisconsin (MCW) Medicare Dual Advantage products were combined onto MCW systems, and MCW Medicaid SSI and BadgerCare Plus products transitioned to Molina. View the latest updates here.
Contact Us for Caring Service & Support
We’re here to help our members, providers, and the community find the information they need. If you haven’t found what you’re looking for on our website, our Customer Service team would be happy to assist.
My Choice Wisconsin Customer Service (Family Care, Partnership, and Dual Advantage)
Customer Service Hours: 8:00 AM – 8:00 PM, 7 days a week
Toll Free: 1-800-963-0035
TTY: Wisconsin Relay 711
BadgerCare Plus & SSI Customer Service
24 Hours
Toll Free: 1-888-999-2404
TTY: Wisconsin Relay 711
My Choice Wisconsin Administration Office Address:
10201 West Innovation Drive
Ste 100
Wauwatosa, WI 53226
For assistance sending an encrypted email, Media and Outreach Inquiries, or to reach our Human Resources department, scroll down to see Additional Contact Support below.
New to Long Term Care, Medicare or Medicaid?
Your local Aging and Disability Resource Center (ADRC) is a great first step in learning about eligibility and options for yourself or a loved one. ADRC staff can provide resources and counseling to get you on the right path. Find your local ADRC by searching for your county here.