Caring Starts with Language & Accessibility Support

We recognize that our members, our staff, and the community represent a large group of people with diverse needs, resources, and backgrounds. We want to make sure that our information is accessible to as many as possible, in a way that works for them.

Contact our Customer Service team for Accessibility & Language Communications support including:

• Language interpreter services
• Audio recordings
• Written materials in other languages, Braille, or large print format

If you would like to request any of these services, please call our Customer Service team.

Access to Information in Other Languages and Formats

Many of our members do not speak English as their primary language or may have another special circumstance that requires them to receive information in an alternate format. If you or someone you care for needs assistance, we will provide it at no cost to you.

Spanish

Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al 1-800-963-0035. Alguien que hable español le podrá ayudar. Este es un servicio gratuito.

Hmong

Peb muaj tib neeg los pab ntxhais lus dawb rau koj yog koj muaj kev nug txog ntawm peb cov ntaub ntawv ua yog kev los pab kho mob los yog kev muab tshuaj noj. Yog xav tau kev pab txhais lus, hu tau rau peb tus xov tooj 1-800-963-0035. Muaj ib tus neeg ua paub hais lus Hmoob yuav los pab koj. Qhov no yog kev pab dawb xwb.

Chinese

我们提供免费口译服务，为您解答有关我们的健康 或药物计划的任何问题。如需与口译员交谈，请致 电 1-800-963-0035。会讲普通话的口译员能够为您 提供帮助。本项服务免费提供。

Serbo-Croatian

Usluge prevođenja su besplatne kako bismo odgovorili na sva vaša pitanja o našem planu zdravstvene zaštite ili u vezi sa lekovima. Ako želite da razgovarate sa prevodiocem, pozovite 1-800-963-0035. Pomoći će vam neko ko govori srpski jezik. Ova usluga je besplatna.

Russian

Мы предоставляем бесплатные услуги переводчика, чтобы ответить на все вопросы, которые у Вас могут возникнуть о нашей программе медицинского обслуживания или обеспечения лекарственными препаратами. Чтобы связаться с переводчиком, позвоните по телефону 1-800-963-0035. Человек, который говорит по-русски может Вам помочь. Эта услуга является бесплатной.

Laotian

ພວກເຮົາມີບໍລິການແປພາສາບໍ່​ເສຍ​ຄ່າ​ ໃຫ້ເພື່ອຕອບຄຳຖາມທີ່ທ່ານອາດຈະມີ ກ່ຽວກັບແຜນປະ​ກັນສຸຂະພາບ ຫຼື ການຢາຂອງພວກເຮົາ. ເພື່ອລົມ​ກັບ​ຜູ້​ແປພາສາ, ກະລຸນາໂທໄປທີ່ເບີ 1-800-963-0035. ເຈົ້າໜ້າທີ່ຜູ້ເວົ້າພາສາລາວສາມາດ ຊ່ວຍທ່ານໄດ້. ນີ້ແມ່ນບໍລິການບໍ່ເສຍຄ່າໃຊ້ຈ່າຍໃດ ໆ.

Arabic

نوفر خدمات الترجمة الفورية مجانًا للإجابة عن أي أسئلة قد تراودك حول خطة الرعاية الصحية أو الأدوية. للتحدث مع مترجم، يُرجى الاتصال على الرقم 1-800-963-0035. يمكن أن يساعدك شخص يتحدث العربية. هذه خدمة مجانية.

Website Access 

We’re committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and seek to comply with the globally recognized World Wide Web Consortium (WC3) Web Content Accessibility Guidelines (level AA) and Section 508 of the Rehabilitation Act (29 U.S.C. 794d). Every month, we run a website accessibility audit against these guidelines to make sure we’re compliant. If you’d like to request a copy of the most recent audit results, call Customer Service. 

Website accessibility is an ongoing process and we are always looking for ways to improve. If you experience any difficulty using the My Choice Wisconsin website or would like to submit feedback, please don’t hesitate to contact Customer Service.

Equal Access 

We comply with all federal and state laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. My Choice Wisconsin Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. To read more about our non-discrimination policy, click here.

If you believe My Choice Wisconsin has failed to provide the access you need, you have rights. Please contact 1-800-963-0035 and ask for a Member Rights Specialist. 

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
Toll-Free Phone Number: 1-800-368-1019
TDD: 800-537-7697