Caring Starts with Language & Accessibility Support

We recognize that our members, our staff, and the community represent a large group of people with diverse needs, resources, and backgrounds. We want to make sure that our information is accessible to as many as possible, in a way that works for them.

Contact our Customer Service team for Accessibility & Language Communications support including:

  • Language interpreter services
  • Audio recordings
  • Written materials in other languages, Braille, or large print format

If you would like to request any of these services, please call our Customer Service team.

Access to Information in Other Languages and Formats

Many of our members do not speak English as their primary language or may have another special circumstance that requires them to receive information in an alternate format. If you or someone you care for needs assistance, we will provide it at no cost to you.

Español (Spanish)

Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al 1-800-963-0035. Alguien que hable español le podrá ayudar. Este es un servicio gratuito.

kwv tij hmoob (Hmong)

Peb muaj tib neeg los pab ntxhais lus dawb rau koj yog koj muaj kev nug txog ntawm peb cov ntaub ntawv ua yog kev los pab kho mob los yog kev muab tshuaj noj. Yog xav tau kev pab txhais lus, hu tau rau peb tus xov tooj 1-800-963-0035. Muaj ib tus neeg ua paub hais lus Hmoob yuav los pab koj. Qhov no yog kev pab dawb xwb.

Website Access  

We’re committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and seek to comply with the globally recognized World Wide Web Consortium (WC3) Web Content Accessibility Guidelines (level AA) and Section 508 of the Rehabilitation Act (29 U.S.C. 794d).

Website accessibility is an ongoing process and we are always looking for ways to improve. If you experience any difficulty using the My Choice Wisconsin website or would like to submit feedback, please don’t hesitate to contact Customer Service.

Equal Access 

We comply with all federal and state laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. My Choice Wisconsin Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. To read more about our non-discrimination policy, click here.

If you believe My Choice Wisconsin has failed to provide the access you need, you have rights. Please contact 1-800-963-0035 and ask for a Member Rights Specialist. 

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
Toll-Free Phone Number: 1-800-368-1019
TDD: 800-537-7697

Resource Downloads For Help In Other Languages

You will need Adobe Acrobat Reader to view and print PDF files. Download A Free Copy. If you need materials in other formats or languages: Visit Help In Other Languages.

​Multi-Language Resources

June 12, 2018 | pdf (244.97 KB)

Find out how to access My Choice Wisconsin's interpreter and other language assistance services. Contains info in the top 15 languages in our service area.

​Multi-Language Resources for Medicaid SSI

June 12, 2018 | pdf (73.27 KB)

Find out how to access My Choice Wisconsin's interpreter and other language assistance services as a Medicaid SSI member.

More Ways To Contact My Choice Wisconsin

Quality

Learn about My Choice Wisconsin's Long Term Care and Health Plan quality initiatives.

See More About Quality

Grievances & Appeals

We support members' rights to make grievances or appeal care team decisions.

Rules & Procedures

Contacts for Programs

Learn basic eligibility and contact information for each My Choice Wisconsin program.

Program Contacts