Electronic Visit Verification
Electronic Visit Verification, known as EVV, is a federally mandated initiative that is designed to mitigate fraudulent billing and neglect of vulnerable persons by caregivers. The 21st Century Cures Act mandates that all states implement EVV.
***Please read the MCW 1/14/22 memo regarding the EVV Soft Launch Extension.***
EVV has been required since November 2, 2020, when DHS implemented the soft launch phase of EVV for all Medicaid-covered personal care and certain supportive home care services that are rendered by any provider that is authorized to do so. This may apply to:
- SDS Services and Fiscal Agent Organizations that offer personal care services or assistance with ADL needs
- Supportive Home Care Agencies
- Personal Care Agencies
- Supportive Visits providers
We want to be partners in the successful implementation of EVV. Below you will find resources, updates, and the latest My Choice Wisconsin EVV Forum information. We encourage you to visit the DHS EVV website often and to reach out to the Wisconsin Customer Care (833-931-2035) with any general EVV questions you may have. For EVV questions pertaining specifically to My Choice Wisconsin, email us at evv@mychoicewi.org.
Resources
- State Resources:
- Wisconsin EVV Customer Care: 833-931-2035, M-F 7am to 6pm
- Email support: VDXC.ContactEVV@wisconsin.gov
- EVV webpage: https://www.dhs.wisconsin.gov/evv/index.htm
- EVV Resource page: https://www.dhs.wisconsin.gov/evv/resources.htm
- EVV FAQs: https://www.dhs.wisconsin.gov/evv/faq.htm
- ForwardHealth Update EVV Hard Launch Preparation
- ForwardHealth Update 2021-23 “Electronic Visit Verification Policy and Hard Launch Timeline
- ForwardHealth Update 2020-31, “Implementation of Electronic Visit Verification for Personal Care and Supportive Home Care Services”
- State Training resources:
- My Choice Wisconsin:
- evv@mychoicewi.org
- MIDAS Provider Portal User Guide for EVV Services (Billing Claims in Midas)
- Contact your appropriate Care Team representative for authorization questions
Forum Information
- Spring 2021 Forum slide deck
- Fall 2021 Forum slide deck
- My Choice Wisconsin will be hosting winter EVV forums in late November/December 2021. Details and sign up info will be sent to providers via email at a later date.
FAQs:
- Does MCW require EVV for live-ins? No. Individual providers may require EVV for live-ins, but MCW does not. Providers should use the KX modifier to identify services provided by a live-in worker.
- Does MCW require members to confirm visits? No. Individual providers may require this.
- What is MCW doing to educate members/caregivers on EVV? MCW has developed marketing materials for members, including an introduction to EVV sent in every new member packet and a mailer to all members with caregivers impacted by EVV explaining why EVV is important and where the caregiver can go for help. We are also updating our SDS Handbooks with EVV information and adding content to our website.
Latest Updates
- Join DHS for Key Conversations – an informal, monthly drop-in session for provider agency administrators. The August Key Conversations is scheduled for August 16, 2021. An EVV Online Public Forum is scheduled for August 26, 2021. See https://www.dhs.wisconsin.gov/evv/index.htm for more information and how to join.
- 8/30/21 MCW Provider Updates post: EVV Provider Forums – Fall 2021
- 10/22/21 MCW Provider Updates post: New and Improved Resources for Electronic Visit Verification
- 11/10/21 MCW Provider Updates post: Electronic Visit Verification: Soft launch Extended
- 1/14/22 MCW Provider Updates post: EVV Soft Launch Extended/Transition Provider Readiness Plan – Memo