As of November 2, 2020, the Wisconsin Department of Health Services (DHS) begins implementing electronic visit verification (EVV) for Medicaid-covered personal care and supportive home care services that include personal care. If you have not yet done so, we encourage you to register to receive DHS training for EVV.

• Please visit the EVV Training webpage to determine your training needs.
• Provider agency administrators can sign up for the three-part series of provider agency administrator training through the Sandata Learning Management System. Live webinars will be available through mid-November.

Please direct technical and program-related questions to Wisconsin EVV Customer Care by phone at 833-931-2035 or by email. Wisconsin EVV Customer Care hours are Monday–Friday, 7 a.m.–6 p.m. CT.