Care Coordination Helps Maximize Your Benefits

Who’s on my care team?

• You, the member!
• Your care coordinator
• Healthcare providers like your doctor
• My Choice Wisconsin subject-matter experts are here to help when needed

Members have access to a Registered Nurse via phone 24-hours a day. 

I’m a new member. What happens after I enroll with My Choice Wisconsin?

• New Member Welcome Packet – your informational packet and member ID card will arrive in the mail
• Your Over the Counter Catalogue and ID Card will arrive in the mail
• Welcome call and assessment – your care coordinator will call you within the week of your enrollment date to introduce themselves and welcome you to the program. They will ask you questions to complete the new member health assessment

What does my care team help me with?

• Creating and updating your care plan and making changes when needed
• Setting health and safety goals
• Accessing the doctors and treatments you need
• Coordinating appointments
• Accessing your benefits, including your supplemental benefits
• Connecting you to food, housing, and/or community resources