​Caring Starts with Member-Centered Care

Who’s on my care team?

• You, the member! 
• Your Care Manager and your Registered Nurse (RN) are your main contacts and the primary managers of your care plan
• Your Nurse Practitioner provides medical expertise to your Care Manager and Registered Nurse
• My Choice Wisconsin subject-matter experts are here to help when needed

Case Aids assist your team by helping coordinate services and appointments. Members also have access to a Registered Nurse via phone 24-hours a day. 

I’m a new member. What happens after I enroll with My Choice Wisconsin?

• New Member Welcome Packet – your informational packet and member ID card will arrive in the mail
• Welcome call – your care team will call you within the first three days of your enrollment date to introduce themselves and welcome you to the program
• Home visit – your care team will set up a home visit within 10 calendar days of your enrollment date. We like to visit you at home to:
  • Get to know you 
  • Share information about the program
  • Make sure you’re living in a safe and healthy home
  • Talk about the care planning process

What does my care team help me with?

• Creating and updating your care plan and making changes when needed
• Determining health and long-term care goals
• Coordinating your services and healthcare appointments
• Functional and financial eligibility for the program
• Self-directing your services
• Employment in your community