​Caring Starts with the Right Program

If you need to contact your Care Team, you can call your local office by searching for your county here or check your Family Care Member Handbook. You can always call our Customer Service department. 

The Family Care program helps frail elders and adults with disabilities coordinate their home and community-based long-term care needs. We encourage you to learn more about the Family Care program by visiting the program pages:

• Joining & Enrollment lists eligibility requirements and will show you how you can become a My Choice Wisconsin member 
• About Care Teams tells more about how this program will support you
• Program Locations lists the counties we offer this program, as well as your local Aging and Disability Resource Center
• Self-Direct Supports and Employment Support are special features of this program that you can also read to learn more

If you need to contact your Care Team, you can call your local office by searching for your county or checking your Partnership Evidence of Coverage. You can always call our Customer Service department if you need additional assistance.

To call about a dental benefit, please contact DentaQuest at 855-398-8410.
To call about a vision benefit, please contact EyeQuest at 855-398-8410.

The Partnership program helps frail elders and adults with disabilities with higher care needs coordinate their medical, health, and long-term care services. We encourage you to learn more about the Partnership program by visiting the program pages. 

• Joining & Enrollment lists eligibility requirements and will show you how you can become a My Choice Wisconsin member
• About Care Teams tells more about how this program will support you
• Program Locations lists the counties we offer this program, as well as your local Aging and Disability Resource Center
• Self-Direct Supports and Employment Support are special features of this program that you can also read to learn more

 If you need to contact your Care Coordinator or the Customer Service Department, call 1-800-963-0035. To call about a specific benefit, use the phone numbers below:

• Dental  
  • Members in Ozaukee, Washington, and Waukesha counties:
    • DentaQuest: 855-398-8410 
  • Members in all other Wisconsin counties:
    • FowardHealth Member Services: 800-362-3002 
• Vision (routine eye exams and hardware) – EyeQuest: 855-398-8410
• Transportation – Wisconsin DHS Non-Emergency Medical Transportation Manager – MTM: 866-907-1493 (TTY: 711)

The Medicaid SSI program helps adults who qualify for Supplemental Security Income (SSI) coordinate their healthcare needs. We encourage you to learn more about the Medicaid SSI program by visiting the program pages.

• Joining & Enrollment lists eligibility requirements and will show you how you can become a My Choice Wisconsin member
• About Care Coordination tells more about how this program will support you
• Program Locations lists the counties we offer this program

If you need to contact Customer Service 24 hours a day, call 1-855-530-6790 or 414-755-3619 (TTY: 711). To call about a specific benefit, use the phone numbers below. 

• Dental 
  • Members in Milwaukee, Kenosha, Ozaukee, Racine, Washington, and Waukesha counties – DentaQuest
    • 855-398-8410
  • Members in all other Wisconsin counties – FowardHealth Member Services
    • 800-362-3002
• Vision (routine eye exams and hardware) – EyeQuest: 855-398-8410
• Transportation – Wisconsin DHS Non-Emergency Medical Transportation Manager – MTM: 866-907-1493 (TTY: 711) 
• Prescription Drug Coverage – Forward Health
  • Get your drugs from any pharmacy that accepts your ForwardHealth ID card. 
  • Find a pharmacy here. 
  • You can also call ForwardHealth Member Services toll-free at 1-800-362-3002

The BadgerCare Plus program helps individuals who qualify for Medicaid to coordinate their healthcare needs. We encourage you to learn more about the BadgerCare Plus program by visiting the program pages. 

• Joining & Enrollment lists eligibility requirements and will show you how you can become a My Choice Wisconsin member.
• About Care Coordination tells more about how this program will support you.
• Program Locations lists the 27 counties we offer this program.

If you need to contact your Care Coordinator, you can contact our helpful Customer Service staff.

To call about a dental benefit, please contact DentaQuest at 1-833-479-0201.
To call about a vision benefit, please contact EyeQuest at 1-833-479-0201.

Medicare Dual Advantage is a Medicare Advantage plan for people who qualify for both Medicaid and Medicare. We encourage you to learn more about the Medicare Dual Advantage program by visiting the program pages. 

• Joining & Enrollment lists eligibility requirements and will show you how you can become a My Choice Wisconsin member 
• About Care Coordination tells more about how this program will support you
• Program Locations lists the counties we offer this program, as well as your local office
• Understanding My Benefits tells more about the supplemental benefits associated with this program.