MCW Earns Excellent Quality Scores Through Annual External Quality Review for Two Long Term Care Programs

We are excited to share the results of the Wisconsin Department of Health Services (DHS) Annual Quality Review for the Family Care and Partnership long term care programs: 5 out of 5 stars / “Excellent!” Out of 117 scoring elements, 115 were met. This equates to compliance on 98.3% of reviewed components! Approximately 500 member and 100 provider files were reviewed, and MetaStar* commended MCW on continuity of care, and ensuring members understand their rights. 

 We could not have achieved such outstanding results without the hard work and dedication of our outstanding care management teams and leaders. This accomplishment was a group effort – a big thank you and congrats to our My Choice Wisconsin care team family!  

*MetaStar is an External Quality Review Organization hired by the Wisconsin Department of Health Services to audit MCOs on Family Care and Family Care Partnership contract compliance.